Cula builds the digital infrastructure for the global carbon removal industry. Our software helps facilities run more efficiently, track operations in real time, and generate verifiable carbon removal certificates. By connecting operators with certifiers, verifiers, and financiers, we make carbon removal transparent, trusted, and scalable.

We’re a growing team based in Potsdam/Berlin with remote members across Europe, North America, and the APAC region. We’re makers at heart, focused on building high-quality software, delivering a best-in-class customer experience, and solving the real-world challenges our customers face every day. We believe that doing this well will help the carbon removal industry scale to the level the planet needs.

Our customer growth is outpacing our capacity. We need someone who can own the customer onboarding in the EMEA region end to end, handle global technical support, and set the bar for customer experience operations at scale.

As the first dedicated Technical Implementation & Support Lead in EMEA, you will be a key part of our growth journey, owning onboarding for our regional customers, and technical support for our global customer base. You will ensure customer onboardings are successful, while laying the operational foundations for a scalable and repeatable Customer Experience function.
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Core responsibilities include:


• Customer Onboarding: 
Manage and deliver onboarding projects in EMEA, including (on-site) business process analysis, configuration of the Cula platform according to customers’ processes and data models, data migration, and on-site customer training, post go-live support to ensure adoption and implement process optimizations.


• Level 2 Technical Support: 
Respond to and resolve multi-channel technical support requests from our global customer base, incl. machine data integrations, configuration changes via Typescript objects/scripts, data exports, and migrations via PostgreSQL commands/scripts. Document and maintain knowledge base articles for customer self-service.


• Customer Experience Operations: 
Implement, manage and optimize tools used by Customer Experience teams, including the Support Ticket Tool, Customer Success Platform, and integrations with Customer Relationship Management and Billing tools.‍ Prepare reports for leadership.

We hire for drive, not perfect resumes. You learn fast, solve problems without hand-holding, and deliver high-quality outcomes that matter to the customer. You know when to ask for help and how to pick up new skills on the fly.
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You put the customer first, sweat the details, and take full ownership, no loose ends. You find root causes, fix them, and prevent repeat issues. You communicate directly and clearly about what you’re doing, why, and what you expect from others. You thrive in an open feedback culture and choose the best solution over the easiest one.
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This role is EMEA-focused. Expect to work closely with customers during their business hours. The first six months will be mainly on-site in Potsdam (Germany) for onboarding and training. After that, plan on regular visits to Potsdam and to customers across EMEA, with occasional travel beyond the region.

• Work alongside one of the most skilled product teams in carbon removal.

• A team that cares deeply about the mission and each other.

• High ownership from day one - you drive outcomes, not just tasks.

• An execution-focused culture where speed and quality go hand in hand.

• Direct exposure to customers and facilities shaping the future of carbon removal.

• Competitive salary and equity.

If this role excites you but you don’t meet every single requirement, we still want to hear from you.

Cula is an equal opportunity employer, we welcome talent of all backgrounds, identities, and perspectives.